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Don’t think – Act! – with Customers in Mind

Don’t think – Act! – with Customers in Mind

What is the purpose of a business? Focus, focus, focus on the customer. There are five fundamental components to a business, in descending order of importance: Customers Employees Products Suppliers Shareholders Of course there are other critical, necessary, and...
Is PM Operation Critical?  Ask the Navy.

Is PM Operation Critical? Ask the Navy.

The Navy has a problem – only 47% of their jets could fly right now. 47% operational readiness = 53% aircraft on ground. 53% of a potential resource unable to be used for the intended purpose. It’s not only the jets. There is also a backlog of ship refits. From...